Some people say: “The best customer service is the perfect quality”,
but the editor believes that there is no 100% perfect product in the world.
Take the world-renowned Apple Inc. and Tesla Inc. as examples.
I believe you must have heard:
A small proportion of iPhones are defective.
(e.g., New phones explosion, abnormal power consumption)
A small percentage of Tesla customer complaints.
(e.g., The automatic driving is judged abnormally, and the battery fault so fail to drive)
Even the products of such famous manufacturers have a small proportion of defective products,
most advocatesstill have brand identity and confidence to the brand.
The main reason is that these well-known manufacturers have excellent objection handling capabilities.
Situations are the same when we return to the machinery industry.
Sometimes when customers raise objections or complaints,
it may be caused by improper human operation, and it may also be caused by the abnormal quality of the original equipment spare parts.
However, whenever something goes wrong with the machine,
some customer services or sales representatives of machinery equipment manufacturers from Europe, America, and Japan blame the problem for improper operation of the customer. (Not customer-oriented)
But taking our SBL company as an example, when customers raise objections or complaints,
we do not assume any position or hold any prejudice.
Immediately, we will listen patiently and carefully to customer questions,
if necessary, ask the customer for further testing or problem detection.
After the sales, technology, R&D, and after-sales service departments discuss together,
presenting the final judgment and solution to the client.
Editor suggests that the following questions can be asked to check the objection handling ability of machinery equipment manufacturers before purchasing:
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